Customer issues
A refund that never arrived or a wrong invoice usually lives in the data and the code. TraceX follows it there.
TraceX and AI assistants in monitoring tools.
Many monitoring and logging platforms now include an AI assistant. Here's how that differs from TraceX, and why teams use both.
At a glance
How they differ.
| What matters | TraceX | Monitoring assistants |
|---|---|---|
| Where it starts | A customer report, a ticket, an alert or a question. | Usually an alert, a dashboard or a query inside that platform. |
| What it reads | Your database, code, logs, errors and support tools together. | Mainly the telemetry stored in that platform. |
| Questions about data | Answers from production data, such as “which refunds are stuck?” | Built for metrics, traces and logs rather than business records. |
| The result | A root cause with cited evidence, a fix as a pull request, and a customer reply. | Explanations and summaries of the telemetry. |
| Who uses it | Support, engineering, and anyone who asks in plain English. | Mostly the engineers who work in that platform. |
Where TraceX fits
What it is built for.
Across tools
One investigation reads the database, the repository and the logs, instead of one tool at a time.
A finished next step
It ends with a fix to review and a reply to send, not only an explanation.
To be fair
When monitoring assistants is the better choice.
- Your question is about system health: latency, saturation, error rates across services.
- You want answers inside the dashboards your engineers already live in.
- The issue is purely in infrastructure, where telemetry holds the whole story.
Together
Using both.
TraceX reads from monitoring tools such as Sentry, Datadog and CloudWatch. Keep your monitoring and its assistant for system health, and let TraceX take customer issues to the root cause across your data and code.
FAQ
Questions
Does TraceX need my monitoring tool?
No, but it uses it when connected: errors and logs often show when a problem started.
Is my telemetry copied into TraceX?
No. TraceX reads what an investigation needs, read-only, when it needs it.
Which monitoring tools does TraceX connect to?
See Integrations for the current list.
More comparisons: all comparisons · choosing an AI root cause analysis tool · TraceX and monitoring assistants · TraceX and investigating by hand
Find the root cause.
Ship the fix.
TraceX is free during the private beta. Connect a database and a repository and ask your first question in minutes.