Repeat issues
The same kind of problem, investigated the same careful way, every time.
TraceX and investigating by hand.
Most teams find the root cause of a customer issue by hand: read the ticket, query the database, search the logs, read the code. Here's what changes with TraceX, and what doesn't.
At a glance
How they differ.
| What matters | TraceX | Investigating by hand |
|---|---|---|
| Starting | Starts when the report arrives, by email, ticket or Slack. | Starts when someone is free to pick it up. |
| Gathering evidence | Queries the data, searches logs and reads the code in one investigation. | One tool at a time, with access to each. |
| Following along | Every step and what it found is shown as it happens. | Lives in someone's notes and memory. |
| Knowing it's right | Each finding cites its source; the team marks the result right or wrong. | Depends on who looked, and how carefully. |
| Afterwards | A fix as a pull request and a customer reply, ready for review. | Write the fix and the reply yourself. |
| Next time | Past investigations and your team's corrections inform the next one. | Knowledge stays with the person who solved it. |
Where TraceX fits
What it is built for.
Support without waiting
Support sees the cause and a reply without waiting for an engineer to be free.
Engineers on the hard ones
Engineers review the evidence and the fix instead of collecting it.
To be fair
When investigating by hand is the better choice.
- The cause depends on context no system holds, such as a conversation or a decision.
- It's a one-off where the person who built it already knows the answer.
- The systems involved can't be connected, even read-only.
Together
Using both.
TraceX doesn't remove people from the loop: your team reviews every fix and sends every reply. It does the gathering, so people decide from evidence instead of hunting for it. The Reports page shows the issues it handled each month and an estimate of the hours saved, using your own numbers.
FAQ
Questions
Will TraceX change anything on its own?
No. Access is read-only, fixes are pull requests your team reviews, and replies are drafts someone sends.
How much time does it save?
It varies by team. TraceX's value report counts the issues it handled each month and estimates hours saved from the minutes your team says a manual investigation takes.
Can we try it on our own issues?
Yes. Request early access; it's free during the beta.
More comparisons: all comparisons · choosing an AI root cause analysis tool · TraceX and monitoring assistants · TraceX and investigating by hand
Find the root cause.
Ship the fix.
TraceX is free during the private beta. Connect a database and a repository and ask your first question in minutes.